Shipping Information


Order Processing

At Carls Patio, we strive to ship all orders as quickly as possible. We make use of multiple warehouses as well as manufacturer inventory to expedite the process and minimize shipping time.  We are unable to provide an exact delivery date at the time of your order, but we will communicate with you through every step of your order being processed and delivery.


Standard Delivery

Orders shipped by Standard Delivery are transported via standard ground service and generally arrive within three to seven business days from the date of shipping. Standard Shipping is a "Curb Side" delivery service. Items purchased will not be unpacked or assembled. Room of choice and assembly options are available with our White Glove Delivery Service for a nominal fee. See White Glove Delivery for details. All Free Shipping promotions are for online purchases only. Florida delivery address refer to Local Trading Area for delivery charges. Florida delivery addresses do not qualify for free delivery promotions. Free delivery promotions are not available on orders that exceed $5,000.00. See shipping chart below for shipping charges on sales above $5,000.00.


White Glove Delivery

White Glove Delivery is a deluxe level of professional delivery service, which includes delivery by appointment, the careful removal of your items from the packaging, Room Of Choice placement of the items, assembly and inspection of the items and removal of all packaging. See chart below for pricing details.


Sitewide Free Standard Shipping

All items ship for free when the Sitewide Free Standard Shipping promotion is valid unless a specific item has a posted surcharge in the product description otherwise stating an additional shipping fee. All surcharges will be listed in the shopping cart during the checkout process. Surcharges are assigned to items that may be a non-stocking special order and or, are larger than normal items with a weight that exceeds normal freight shipping specifications. See Standard Delivery for details for shipping information. All Free Shipping promotions are for online purchases only. Florida delivery address refer to Local Trading Area for delivery charges. Florida delivery addresses do not qualify for free delivery promotions.


Shipping Charges

Shipping charges will be based on the cash value of the items that you purchase and will be displayed in the Shopping Cart during checkout.  You will have the option of Standard or White Glove Delivery rates. The following table identifies how the shipping costs are calculated. Shipments to Hawaii, Alaska and international locations will have additional shipping charges over and above the charges listed on the chart below. Carls Patio will contact you to provide a final shipping quote for your approval prior to your order being shipped or any charges being accessed to your credit card.


ORDER TOTAL White Glove Delivery Price is In addition to Standard Delivery Price    
From Up To Standard Delivery White Glove Delivery
$1 $100 $15 N/A
$101 $299 $25 N/A
$300 $499 $39 N/A
$500 $799 $99 N/A
$800 $1499 $149 +$100
$1,500 $2,999 10% +$149
$3,000 $4,999 5% +$199
$5,000 And Up 5% +$249

Shipping charges are calculated before any promotional discounts and taxes.

Local Trading Area

ORDER TOTAL  
From Up To Local Area Delivery
$1 $50 $15
$51 $199 $25
$200 $499 $39
$500 $4,999 $99
$5,000 $7,499 $149
$7,500 $9,999 $199
$10,000 And Up $249

Local Trading Area is defined as the zip codes of the Local Trading Area of all of South Florida.

P.O. Boxes

We cannot ship to Post Office Boxes due to size and weight restrictions. This includes APO, FPO, and DPO addresses.

Damages in Shipping

Although we take great care to package our items in a manner that insures safe delivery, accidents can happen. Should you happen to receive a damaged carton, please do not refuse delivery.  Inspect the item and notify us right away (888-372-8465) if there is any damage to the item(s).  Make sure that you note ANY damage on the Bill Of Lading. We will immediately replace the damaged item, or items, if necessary, to rectify the situation.  Your complete satisfaction is very important to us and we pledge to do our best to make sure you get what you want the way you want it.

Delivery Outside of the United States

Alaska, Hawaii & Puerto Rico
Shipments to either Alaska, Hawaii or Puerto Rico will incur an additional shipping charge over and above the charges described in the chart above.

Exporting

We ship worldwide. We are glad to provide the coordination of shipping and delivery of our products anywhere in the world.  These deliveries will require custom shipping charges based on the items and the final destination. A customer service representative from Carls Patio will contact you to provide a final shipping quote for your approval prior to your order being shipped or any charges being accessed to your credit card.

Please note that any costs for the items purchased, or shipping, for delivery outside the Continental United States, does not include any applicable duty, value added taxes (VAT) or import consumption taxes.  The recipient of the merchandise will be required to pay these additional costs at the time of delivery.  We are unable to provide estimates for duties or taxes.

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