Return Policy

At CarlsPatio.com returns are easy. We have one goal; we want every customer to be 100% satisfied with every part of their interaction with us, from selection, to purchase, payment, delivery and customer service.

We will accept any return of new, unused items within 14 days of the delivery for a refund. All you need to do is pack the items back in its original packaging it arrived in and call us at 1-888-372-8465 to initiate the return. If there was a mistake on our part, we will gladly pay the return shipping costs. Otherwise, shipping costs for the return is the responsibility of the customer. All items returned due to anything other than shipment damage or manufacture defect, will not have the shipping fee credited. We suggest that you purchase additional insurance for the larger items that need to travel via freight and LTL services. Items that are not in new and in sell-able condition do not qualify for a return. You will be given the correct credit for the purchase upon receipt and inspection of the product.

We take time to carefully inspect every order to insure our products are in perfect condition and that the order that ships is exactly as purchased.

We suggest each customer take the time to measure the area to be furnished, as well as the access to that area to be sure the your furniture's size is appropriate for your available space. There may also be a differentiation in color from one computer monitor to another, so we suggest requesting fabric and finish samples to be confident of your choice.

The above return policy is for purchases made on www.carlspatio.com only. Any purchases made within a Carls Patio showroom are not subject to the above return policy.

See your local Carls Patio store location for the return policy for purchases made within a Carls Patio showroom.

What's New

Spring New Life to Your Outdoor Living Space

Spring New Life to Your Outdoor Living Space

March 21, 2017Is it just me or do you feel it too? The nip in the air is becoming less nippy and little by little we can finally begin to peel off some of those layers of clothing. Spring is making its … MORE
St. Patty's Day Cupcakes

A Perfect St. Patrick’s Day Outdoor Party on the Green

March 12, 2017I don’t know about you but I am past the age for the St. Patty’s green beer bar scene. You’re older and wiser but that doesn’t mean you can’t fully embrace the festivities. Instead of celebrating by bar hopping, I … MORE
Outdoor Dining Made Easy With The Monique Collection

Outdoor Dining Made Easy With The Monique Collection

March 4, 2017The newest extension tables allow your outdoor dining to grow with style and ease. MORE
Spark Up the Fire Pit

Warm It Up With Fire Pits

February 22, 2017Fire pits are one of the most popular patio accessories in outdoor design. They provide a fun, relaxing, enchanting element to any outdoor living space. Ideal, especially during the cold season, fire pits radiate heat and keep you protected from … MORE

Romantic Outdoor Furniture to Set the Mood This Valentine’s Day

February 8, 2017Do you have plans this Valentine’s Day to get together with that special someone? Be creative and surprise your sweetie by taking the romance outdoors! Set the mood for your outdoor rendezvous by creating a cozy spot for two with … MORE
VISIT YOUR LOCAL SHOWROOM
Receive Exclusive Offers

KEEP UP WITH US